Welcome to Casual Fashion Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium casual wear, shipping policies, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].

About Our Products

What brands do you carry?
We proudly offer premium casual wear from quality brands like Billabong, Vissla, and RVCA. Our selection focuses on versatile, stylish pieces that combine comfort with everyday sophistication.
What types of clothing do you specialize in?
Our collection features premium casual essentials including boardshorts for beach getaways, high-quality jeans for everyday wear, office-casual shirts, comfortable T-shirts, and stylish tops. We focus on pieces that elevate your everyday look with effortless style.
How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. Our premium fabrics are designed to maintain their shape while offering comfort. If you’re between sizes or need specific fit advice, our customer service team can help.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed with industry-standard encryption for your security.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account lets you track orders, save your preferences, and checkout faster next time.
Can I modify or cancel my order after placing it?
We process orders quickly to get your premium casual wear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship?
We ship worldwide with our boutique-quality service, excluding some remote areas in Asia and other locations. Our Philadelphia roots inspire us to maintain personal care with every global order.
What shipping options are available?
We offer two convenient shipping methods:

Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: Free on orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
We carefully prepare each order with boutique-level attention within 1-2 business days. You’ll receive a shipping confirmation email with tracking information when your premium casual wear is on its way.
Can I track my order?
Absolutely! Once your order ships, we’ll send you a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to love your premium casual wear. If you’re not completely satisfied, you may return unworn, unwashed items with original tags within 15 days of receipt for a refund or exchange.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the simple process and provide a return authorization if appropriate.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

Contact & Support

How can I contact customer service?
Our Philadelphia-based customer service team is happy to help with any questions about our premium casual wear. Email us at [email protected] for prompt, personalized assistance that maintains our boutique service standards.
What are your business hours?
Our team is available Monday through Friday, 9AM to 5PM EST. Emails received outside these hours will be answered the next business day.
Where is Casual Fashion Shop located?
Our boutique roots are in Philadelphia at 384 Hiddenview Drive, US 19108. While we’ve expanded globally, we maintain that personal touch in every order we ship.

Still have questions? Our customer service team is dedicated to providing the same attention to detail we put into selecting our premium casual wear. Contact us at [email protected] for personalized assistance.