At Casual Fashion Shop, we want you to love your premium casual wear as much as we do. If you’re not completely satisfied with your boardshorts, jeans, shirts, or tops, we offer a straightforward returns and exchanges process to ensure your shopping experience remains effortless.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order. To be eligible for return:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging should be included when possible
  • A proof of purchase is required

Note: For hygiene reasons, we cannot accept returns on swimwear (boardshorts) if the hygiene seal has been removed or broken.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request using the template below
  2. Wait for Approval: Our Philadelphia-based team will review your request and send return instructions within 2 business days
  3. Ship Your Return: Once approved, ship your return to our warehouse using a trackable method
  4. Processing: Allow 3-5 business days for processing once we receive your return

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Once your return is processed:

  • Timing: Refunds typically appear in your account within 5-10 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate the item/size/color you wish to exchange for
  3. We’ll ship your new item once we receive and process your return
  4. Standard shipping rates apply for exchanged items

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Casual Fashion Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Items to return/exchange: – [Product Name] (Size: [Size], Color: [Color]) – Reason: [Reason for return/exchange] For exchanges, I would like: – [New Product Name] (Size: [Size], Color: [Color]) My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

International Returns

For customers outside the United States:

  • All return shipping costs are the customer’s responsibility
  • Customs/duties fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

For any questions about our returns policy, don’t hesitate to contact our Philadelphia team at [email protected].